Last Updated: 28 November 2025

Thank you for shopping at Sellzys.com.
This Cancellation Policy explains how customers can cancel an order before it is shipped.

1. Order Cancellation by Customer

a) Before Shipment

  • You can cancel your order within 2–4 hours of placing it or before the item is shipped, whichever is earlier.
  • To cancel, please contact us by:
    • Email: support@sellzys.com
    • Phone/WhatsApp: +91 9818857289
    • Or through your Sellzys account (if available)

If the cancellation request is approved, the order will be cancelled and you will receive confirmation via email.

b) After Shipment

  • Once the product has been shipped, cancellation is not allowed.
  • You may request a return after the product is delivered, subject to our Return & Refund Policy.

2. Cancellation by Sellzys

We reserve the right to cancel an order due to:

  • Product out of stock
  • Pricing or product listing errors
  • Payment failure or verification issues
  • Suspicious or fraudulent orders
  • Incorrect shipping address or non-serviceable location

If we cancel your order, you will be notified via email/phone, and we will process a full refund.

3. Refund for Cancelled Orders

a) Prepaid Orders

If the order was prepaid (online payment):

  • Refund will be issued to the original payment method.
  • It may take 5–7 business days for the refund to reflect, depending on your bank/payment provider.

b) Cash on Delivery (COD)

  • No refund is required for COD orders since no payment was made at the time of placing the order.

4. Non-Cancellable Items

Certain items cannot be cancelled once ordered, including:

  • Products marked as “Non-Cancellable”
  • Special orders or custom items
  • Items purchased under flash sale/limited-time deals

5. Contact Us

For order cancellation assistance, please contact:

Sellzys Customer Support
Email: support@sellzys.com
Phone/WhatsApp: +91 9818857289
Website: https://sellzys.com